Terms & Conditions

These terms and conditions ("Terms") govern every booking made with Executive Chauffeurs, whether online, by phone, or by email. By requesting a quote, making a booking, or travelling with us, you agree to be bound by these Terms. If you are booking on behalf of someone else, you confirm you have their authority to accept these Terms on their behalf.

Fares shown at the time of booking — whether for a point-to-point transfer or an hourly booking — are estimates based on the pickup, drop-off, and timing details you provide, or the number of hours requested. Point-to-point fares are calculated from a base rate plus a per-kilometre and per-minute charge for the vehicle category selected. Hourly bookings are charged at a fixed hourly rate for the vehicle category, subject to a minimum booking length, with a distance allowance included and additional kilometres charged at the applicable per-kilometre rate. A flat airport fee applies when your pickup or drop-off is an airport. A 20% late-night surcharge applies to travel between 10:00pm and 6:00am. The NSW Point to Point Transport Passenger Service Levy is added to every fare as required by law. Final fares may vary from the estimate if your actual trip differs from what was booked — for example, a longer route, additional stops, extended waiting time, or a change in pickup time that brings the trip into the late-night surcharge window.

We securely save a payment card at the time of booking. You are not charged when you book — payment is processed once your journey is complete, based on the final fare. By providing your card details you authorise us to charge that card for the completed journey, any applicable surcharges or levies, and any additional charges under these Terms (including cancellation fees, waiting time beyond the complimentary allowance, or damage to the vehicle).

• More than 24 hours before pickup: no cancellation fee.
• Between 24 hours and 3 hours before pickup: a fee of up to 50% of the quoted fare may apply.
• Within 3 hours of pickup, or a no-show: the full quoted fare may be charged.
• Bookings for stretch limousines, minibuses, weddings, or events booked more than 7 days in advance may carry a different cancellation policy, which we will confirm with you at the time of booking.

For airport pickups, we monitor your flight and provide complimentary waiting time from the scheduled or actual landing time, whichever is later. Waiting time beyond this allowance, and waiting time on non-airport bookings beyond a short grace period, is charged at the applicable per-minute or hourly rate for your vehicle category.

Passengers must not smoke, consume illegal substances, or behave in a way that endangers the chauffeur, other passengers, or the vehicle. We reserve the right to end a journey without refund if a passenger's conduct is unsafe or abusive. You are responsible for any damage, soiling, or cleaning costs caused by you or your guests during the journey, and this may be charged to the card on file.

Each vehicle category has a maximum passenger and luggage capacity, shown at the time of booking. We may decline to carry passengers or luggage beyond a vehicle's capacity, or substitute a larger vehicle where available at an adjusted fare. Child restraints must be requested in advance and are subject to availability and any applicable surcharge.

We maintain appropriate insurance for our fleet and chauffeurs. To the extent permitted by law, we are not liable for delays, losses, or costs arising from traffic conditions, road closures, weather, mechanical failure, or other events outside our reasonable control. Nothing in these Terms excludes any guarantee or right that cannot be excluded under the Australian Consumer Law.

We may update these Terms, our fares, or our fee structure from time to time. The Terms in effect at the time you make a booking apply to that booking. Continued use of our booking service after changes are published constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Questions about a booking or these Terms can be sent to info@executivechauffeurs.net or by phone on +61 499 284 211.